A Brutally Honest Review Of PCA Masters Courier In Singapore

If you have ever searched for a courier company in Singapore, chances are, you must have stumbled upon a company called PCA Masters. You basically see their advertisments everywhere and marketing campaigns everywhere. As they claim, many corporate customers love to sign up with them. Being a skeptic, I always try something out for myself before trusting fully. Therefore, just not too long ago on Thursday 6 October 2016, I tried out PCA Masters’ courier services (they do local courier service in Singapore).

Ok, so this is the process I experienced:

– I went to their website, and clicked on the contact form. I saw a contact number there, 6681 5781, and hence I immediately picked up my phone and called them. Within less than 2 rings, somebody picked up my phone (yay, no automated lines), and I was on the line with a customer service support officer named Ben.

– I simply told him that I needed a courier service, and he asked me for the pick up and delivery details. I told him that I actually preferred ordering online as I was not too sure about when my documents would be ready (to see what’s his reaction). To my surprise (because most ‘customer service officers’ from other companies don’t really care), he showed me the website ordering link, and guided me throughout the entire process even though I was not 100% sure at the beginning. After a step by step guide by Ben, I understood how to order and it was really easy.

– In 1 minute, my order was processed, and as promised by Ben, my courier came to my pick up point and picked up my small package (some paper wrapped in a box LOL) and delivered it. Although I only requested for same day delivery before 6pm, around 3.43pm on the same day (6 October), I received a phone notification. I opened it up and saw an email notification by PCA Masters showing my consignment note received by my recipient (yes, my parent’s place). Indeed, the package has been received in its original condition by my parents.

WOW. Is all I can say. I mean, I was so used to hassles and worrying about my deliveries, but I think with PCA Masters I can just put my mind to ease.

In case you are reading this and STILL have no idea who I am referring to, check out them here: http://www.pcamasters.com/

Starting a courier business in Singapore

Starting a business requires huge amount of dedication and commitment. Extensive planning needs to be done before one embarks on the business venture. If you don’t plan properly from the start, you will have much higher chance of failing. Those who fail to plan, plan to fail. Let’s look at starting a courier business in Singapore.

Is it wise to start a courier business in Singapore?

Firstly, let’s look at the competition. There are many courier companies in Singapore presently in 2016. Some of them are rather big like PCA Masters http://www.pcamasters.com/ and Speedpost, while we have many small courier businesses in Singapore. Competition is definitely stiff due to the abundance of courier companies in Singapore. Basically, it is a cut throat industry where businesses compete mainly on price. It is hard to differentiate one from another.

Secondly, let’s look at profit margins. Due to the intense competition, profit margin is very small for the businesses. In this aspect, it is not really attractive for new entrants.

Thirdly, the cost of entrant is rather high. In order to start a courier business, you have to purchase several vehicles upfront – vans, bikes, lorries, and any other vehicles you deem necessary to aid your staffs travel around the country to complete the courier deliveries. Speaking of staffs, you will have to get some staffs from the beginning too, unless you want to deliver the items yourself. Vehicle cost and staff salaries are big fixed expenses that your business need to support from the beginning.

Looking at these three points alone are enough to say that the courier business in Singapore is a very competitive and difficult industry. If you have the capital to burn and have a few years of your time to spare, then you can consider getting into the courier industry in Singapore. Otherwise, perhaps there are better industries and business opportunities for you out there somewhere else.

All About Courier Deliveries In Singapore

Being a person passionate about courier deliveries in Singapore, I may be unique. However, from what I know, there are many people who are planning to enter this industry, or whom constantly use courier services and among that group of people, this is a very popular topic – courier deliveries in Singapore.

Courier deliveries in Singapore is a very unique thing, and you won’t hear too much about it in most other countries – probably except for large cities like New York e.t.c.

Here’s why it’s so unique:

  • Courier services in Singapore are usually only engaged by companies or self employed personnel. Few consumers use courier services because they’ve never heard of it, or the item they need to pass to someone else is not of an urgent nature. Therefore, most consumers would rather take the time to travel and meet their friend to pass them the item instead. However, when it comes to companies, there is no time for the self employed to perform these menial tasks, and the boss would definitely not want an employee to waste 2 hours delivering something which could be done by an external deliveryman instead. That 2 hours would be better put to use to producing more revenue for the company.
  • Singapore is a city state. It’s not the only one in the world, but one of the rare few. This means that literally the entire country has tons of businesses all around the place – something unheard of. This is because even for the supposed ‘suburbs’ in Singapore, there are also many small companies there. Every company requires paperwork, and not all paperwork can be relegated to email. Some stuff still needs to be done via paper and pen. This is why courier services is very popular in Singapore as there are many businesses in Singapore.
  • There are more banks and companies in Singapore to people then there are banks and companies to people in most other countries. The high ratio means that there is a high demand for courier deliveries for contracts, vendor agreements and cheque deposits in Singapore than anywhere else in the world (at least on a country basis).

This also means that you need to engage a courier company worthy of trust and is responsible. Make sure to use a brand like PCA Masters courier service www.pcamasters.com/courier-delivery-singapore/ for deliveries within Singapore or an international one like Fedex www.fedex.com/sg/ if you need overseas deliveries from Singapore to other countries.